Privacy policy

Effective from 1st March 2016


Fraigneux Solutions Limited values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our websites and; (collectively, the “Site”), users of our mobile applications (the “Application”) and the services available through our Site (collectively, the “Services”), and how we use and disclose that information.

By visiting the Site, using or downloading our Applications, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. The Terms of Use are incorporated by reference into this Policy.

If you have questions or complaints regarding our privacy policy or practices, please contact us.

Collection and Use of Personal Information

We collect information about our users by the use of cookies. For more information about cookies please see below.

The information we collect is used for the following purposes:

  • To improve our services to customers
  • To fulfill orders
  • To collate statistical information about our website

Information Sharing

The Company will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell, rent, share or trade your personal information to third parties for their promotional purposes.

We may provide your personal information to companies that provide services to help us with our business activities such offering customer service. These companies are authorised to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process.
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • if Fraigneux Solutions Limited is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • to any other third party with your prior consent to do so.

We will notify customers, employees, and plan participants if we intend to use personal data for any purpose other than that for which we originally collected the data.

Cookies and Other Tracking Technologies

We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); if applicable, you also may opt-out of targeted advertising by following the instructions in the Third Party Ad Network section.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to close your account.

Network Security/Safeguards

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. We have implemented secure authentication protocols. Among other measures, we encrypt data and have implemented strong password protection. We maintain up-to-date firewall and malware protection and operate system security patches. Once a customer relationship ends, we will remove all customer data from our network storage facilities and all media used to store such customer data will be cleaned using industry best practices or destroyed.

When a staff person leaves, we immediately block the employee’s physical and electronic access to the network and the facilities upon termination. Among other measures, we will deactivate passwords and usernames and collect building entry keys.

Notification of Privacy Statement Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.

Network Security/Safeguards

Within Fraigneux Solutions Limited, personal data in the databases may be processed outside the country in which it was collected, for legitimate business activities as described under national and/or regional law in the country in which we collected the data. For example, certain types of personal data may be accessed, for legitimate business purposes in any country in which we operate. In addition, we may store personal data in the facilities operated by the company and/or third parties on behalf of the company outside the country in which we collected the data, so long as such third parties have agreed by contract to maintain an adequate level of data protection. Accordingly, personal data may be processed for legitimate business purposes in countries in which the data protection laws of the country in which we collected the data do not apply.

When we engage a service provider/vendor to perform activities that may require access to personal data, we will take steps to ensure that the service provider acts in accordance with our existing policies and procedures.

Data Collection

While we service business customers and therefore do not collect information from consumers or individuals as a regular part of its business, we may process certain personal data from individuals who own or work at customer businesses. Our collection of personal data is limited to the personal information provided at the time a customer registers on the website and creates a customer profile. We limit the collection of employee and individual customer information to the amount reasonably necessary to accomplish its business objectives and in accordance with relevant law. No data is being processed for purposes beyond or incompatible with these limited business functions.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If your account is closed, your personal and collected data will be removed from the server.

Contact Information

You can contact us about this privacy policy by writing or email us at the address below:

Fraigneux Solutions Limited

60 Churchill Square

Kings Hill


United Kingdom

ME19 4YU



“Personal data” or “personally identifiable information” is defined as data from which Fraigneux Solutions Limited customers can be identified. Personal data includes a person’s first name and last name or first initial and last initial in combination with any one or more of the following data elements that relate to the person: (a) mailing address; (b) email address; or (c) credit or debit card number, with or without the security code, access code, personal identification number or password, that would permit access to a person’s financial account; provided, however, that “personal data” shall not include information that is lawfully obtained from publicly available information, or from federal, state, or local government records lawfully made available to the general public. The databases containing personal data do not contain any “sensitive information” as defined under European Union Directive 95/46/EC (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal convictions, or personal data concerning health), other than as provided by Fraigneux Solutions Limited personnel pursuant to their express, informed consent. Fraigneux Solutions Limited will explicitly request and receive permission from any individual to further process or otherwise use that individual’s sensitive information.